Shipping & Delivery

We ship worldwide from 2 locations: 

  • For orders to the EU, we ship from Spain.

  • For orders to the United Kingdom & Rest of world, we ship from the UK.

EU Store: 

 

1. Tracked shipping: 

a. Free for orders above 30 EUR. 
b. Between 3.60-5.80 EUR depending on delivery location.

     

    UK/Global Store:

     

    1. Untracked shipping: 

    a. Free for orders above 30 GBP. Available worldwide.
    b. Between 3.00-5.00 GBP depending on location.

     

      1. Tracked shipping:

      a. Between 3.30-6.50 GBP depending on delivery location. Only available to certain countries:

        United Kingdom, Hong Kong, Japan, Belarus, New Zealand, Canada, South Korea, Cyprus, Brazil, Switzerland, Turkey, Israel, Malaysia, Singapore, Norway, United States, Thailand, Australia, Indonesia, Saudi Arabia

        More details on shipping methods and delivery times:

         

        Shipping to the EU: 

        Tracked shipping - Spain peninsula:

        • Spain peninsula: 1-2 business days.

        • Your order is assigned a tracking number by our fulfilment and delivery partner, Kubbo that works with different couriers. 

        Tracked shipping - Rest of EU: 

        • Your order is assigned a tracking number by Spring Global Delivery Solutions, shipped from Spain and distributed onwards to the postal service provider in the country of destination.

        • Estimated delivery times:

        2-6 business days       

        4-9 business days

        Netherlands

        Portugal

        Spain Islands

        Hungary

        Belgium

        Austria

        Germany

        Czechia

        Luxembourg

        Sweden

        France

        Poland

        Ireland

        Denmark

        Finland

        Italy

        Greece

        Rest of EU

         

        Shipping to the UK:

        Tracked shipping: 

        • Your order is assigned a tracking number by Hermes, and shipped from the UK.

        • Estimated delivery times: 3-4 business days.

         

        Shipping to the rest of the world / global: 

        Untracked shipping: 

        • Take into account that no tracking is involved and delivery times are longer.

        • Your order is shipped with normal post without tracking from the UK via the Netherlands (PostNL) and distributed onwards to the postal service provider in the country of destination.

        • Estimated delivery times: up to 25 business days.

        Tracked shipping:

        • Your order is assigned a tracking number by Spring Global Delivery Solutions, shipped from the UK via the Netherlands (PostNL) and distributed onwards to the postal service provider in the country of destination.

        • Estimated delivery times: 15-21 business days.

        • Tracked service is only available to selected destinations - see list of countries above.

        Any questions? Visit our help center or write us at rubycares@rubycup.com